At TRE Products Direct we hope that you are happy with your purchases, however we know that sometimes you will need to return or cancel an item.

  • Before returning any goods please read our Terms and Conditions.

  • Any products returned must be in a re-saleable condition & include the original packing and documentation.

  • TRE Products Direct must be informed of any return requests within 7 days of the original order date.


TRE Products Direct will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible. Upon receipt, all products will be inspected and at our discretion, credit may be refused.

We aim to process all credits within 24 hours, however at peak periods, or in case of a query it may take longer.